HANDLEING WITH THELEPHONE

Telephone Language Here are some typical phrases that you can use in a telephone conversation. Answering the phone • Hello? (informal) • Thank you for calling Boyz Autobody. Jody speaking. How can I help you? • Doctor's office. Introducing yourself • Hey George. It's Lisa calling. (informal) • Hello, this is Julie Madison calling. • Hi, it's Gerry from the dentist's office here. • This is she.* • Speaking.* *The person answering says this if the caller does not recognize their voice. Asking to speak with someone • Is Fred in? (informal) • Is Jackson there, please? (informal) • Can I talk to your sister? (informal) • May I speak with Mr. Green, please? • Would the doctor be in/available? Connecting someone • Just a sec. I'll get him. (informal) • Hang on one second. (informal) • Please hold and I'll put you through to his office. • One moment please. • All of our operators are busy at this time. Please hold for the next available person. Making special requests • Could you please repeat that? • Would you mind spelling that for me? • Could you speak up a little please? • Can you speak a little slower please. My English isn't very strong. • Can you call me back? I think we have a bad connection. • Can you please hold for a minute? I have another call. Taking a message for someone • Sammy's not in. Who's this? (informal) • I'm sorry, Lisa's not here at the moment. Can I ask who's calling? • I'm afraid he's stepped out. Would you like to leave a message? • He's on lunch right now.Who's calling please? • He's busy right now. Can you call again later? • I'll let him know you called. • I'll make sure she gets the message. Leaving a message with someone • Yes, can you tell him his wife called, please. • No, that's okay, I'll call back later. • Yes, it's James from CompInc. here. When do you expect her back in the office? • Thanks, could you ask him to call Brian when he gets in? • Do you have a pen handy. I don't think he has my number. • Thanks. My number is 222-3456, extension 12. Confirming information • Okay, I've got it all down. • Let me repeat that just to make sure. • Did you say 555 Charles St.? • You said your name was John, right? • I'll make sure he gets the message. Listening to an answering machine • Hello. You've reached 222-6789. Please leave a detailed message after the beep.Thank you. • Hi, this is Elizabeth. I'm sorry I'm not available to take your call at this time. Leave me a message and I'll get back to you as soon as I can. • Thank you for calling Dr. Mindin's office. Our hours are 9am-5pm, Monday-Friday. Please call back during these hours, or leave a message after the tone. If this is an emergency please call the hospital at 333-7896. Leaving a message on an answering machine • Hey Mikako. It's Yuka. Call me! (informal) • Hello, this is Ricardo calling for Luke. Could you please return my call as soon as possible. My number is 334-5689. Thank you. • Hello Maxwell. This is Marina from the doctor's office calling. I just wanted to let you know that you're due for a check-up this month. Please give us a ring/buzz whenever it's convenient. Finishing a conversation • Well, I guess I better get going. Talk to you soon. • Thanks for calling. Bye for now. • I have to let you go now. • I have another call coming through. I better run. • I'm afraid that's my other line. • I'll talk to you again soon. Bye.